Our Policies

QUALITY POLICY

Delfi Services Ltd (DSL) was established to provide high-quality manned guarding and security services across various industries, including events, corporate, and public sectors. We are committed to delivering exceptional customer service and respecting clients’ involvement in contract improvements. DSL seeks to enhance its market position through rigorous quality control and human resource development. All personnel are screened and trained in line with Security Industry Authority (SIA) standards and relevant British Standards.

We pledge to maintain quality management across all business aspects, providing a framework for setting and reviewing quality objectives. This includes compliance with customer requirements, continuous improvement, and effective process control. The Managing Director ensures resources are available to support these processes. Our quality policy aligns with ISO 9001:2015 principles, incorporating standards like BS7499 for manned guarding. We monitor, measure, and analyze processes to achieve planned results and foster ongoing enhancement.

This policy is available to stakeholders upon request and will be reviewed annually to ensure it meets evolving needs.

EQUALITY & DIVERSITY POLICY

Delfi Services Ltd opposes racism, sexism, and all forms of discrimination. We pledge to implement policies that treat all persons equally based on race, sex, class, color, ethnic origin, nationality, sexuality, marital status, age, trade union activity, physical or mental disability, or religious belief. We promote these values in our operations and interactions with individuals, organizations, and entities.

DSL is an equal opportunities employer. In providing security services and employing personnel, we make decisions based on equality and fair treatment. No person or group will face discrimination on grounds of sex, sexuality, age, race, class, color, nationality, ethnic origin, marital status, trade union membership, physical or mental disability, or religious belief. We strive to aid disadvantaged groups and identify their needs through service provision.

We compile and review records of ethnic/racial origin and sex for applicants to support policy implementation. Employees are responsible for applying this policy, including treatment of the public and colleagues. Line managers handle recruitment, promotion, and training equitably. Violations, including harassment, are treated as gross misconduct under disciplinary procedures. If unsure, employees should consult supervisors; grievances can be raised via standard procedures.

HEALTH AND SAFETY POLICY

Delfi Services Ltd strives to take strict measures to monitor and control health and safety as an integral part of our business operations. All security officers undergo full licensing and training by the Security Industry Authority (SIA), with additional checks like CRB/DBS where required for roles involving vulnerable individuals.

We will, if possible:

Ensure all working practices and equipment are safe and pose no health or safety risks.
Safely use, store, and transport substances and materials.
Provide necessary training, supervision, instruction, and information for a safe working environment.
Maintain workplaces, equipment, and transport in safe conditions.
Ensure adequate welfare facilities for employees.
Protect visitors, contractors, and the public impacted by our operations.
Provide information on health and safety procedures and consult employees for improvements.
Ensure employees fulfill their health and safety responsibilities.
Monitor policy implementation.
Allocate sufficient funds for this statement.

We prohibit smoking, alcohol, or drug use during work. Incidents must be reported, and defects in equipment addressed promptly. This policy will be reviewed regularly for changes.

ENVIRONMENTAL POLICY

Delfi Services Ltd wishes to ensure that our employees minimize any negative impact our operations could have on the environment. As a security provider, we recognize the importance of environmental stewardship in our daily activities.

Accordingly, our policy is to:

Always strive to better our performance regarding environmental issues and use best management practices.
Minimize resource use and efficiently consume necessary resources.
Reduce our carbon footprint to meet targeted objectives.
Apply principles of waste reduction, reuse, and recycling per our waste management practices.
Prevent pollution at premises and work sites.
Consider environmental issues and energy performance in facility purchases, design, refurbishment, and management.
Account for environmental issues, including climate change, when buying services and goods.
Obey all applicable environmental laws and regulations.

We monitor progress, seek feedback from employees and customers, and inform staff on environmental importance. We collaborate with partners, landlords, and clients to improve performance, integrating sustainability into security services. This policy reflects our commitment to a reduced ecological footprint.

CORPORATE AND SOCIAL RESPONSIBILITY

This policy outlines our view of corporate responsibilities for the environment, communities, staff, partners, public, and clients. Some details are in other documents like Environmental, Equality, and Health and Safety policies.

We value every person’s unique contributions and honor diversity in all interactions. We care for employees by providing meaningful employment, supporting families, and ensuring workplace welfare, health, and safety. We commit to secure environments for clients and the public, safeguarding property including intellectual assets.

Through our policies, we improve and maintain community environments. We oppose child and forced labor and deal honorably with employees, partners, and clients.

Ethical Business Practices: Uphold integrity, honesty, and fairness.
Respect for Human Rights: Promote dignity and rights.
Health and Safety: Maintain rigorous standards.
Community Engagement: Support local initiatives.
Environmental Sustainability: Minimize impacts via sustainable practices.
Employee Well-being: Offer competitive benefits and growth opportunities.
Diversity and Inclusion: Embrace diverse perspectives.
Transparency: Communicate openly and improve continuously.

We aim to create lasting value while contributing to sustainability.

MODERN SLAVERY POLICY

Zero Tolerance: Delfi Services Ltd operates a zero-tolerance policy to modern slavery and supports the Modern Slavery Act 2015. Modern slavery includes human trafficking, forced labor, debt bondage, child slavery, and supply chain exploitation. Eradicating it is central to our ethical operations.
Company Structure: As a UK-based security provider, we operate with SIA accreditation. We conduct annual gap analyses to review policies and procedures related to modern slavery, guiding improvements.
Supply Chain and Due Diligence: Our supply chain is limited, but we review it annually for risks. We update supplier contracts to require compliance with the Act and perform due diligence.
Policies: We have recruitment and whistleblowing policies to safeguard against modern slavery.
Training: Employees receive training on related issues, with communications raising awareness. Reports are handled seriously via whistleblowing procedures.
The Act: This statement is on our website and reviewed annually.